FAQs

What types of footwear does MaisonVierra offer?

MaisonVierra specializes in a curated selection of stylish footwear, including chic options such as Croc-Embossed Slingback Heels. Our collection is designed to elevate various outfits, ranging from office wear to evening elegance, while ensuring comfort and modern sophistication.

What is the return policy for purchased items?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To qualify for a return, the item must be unworn, unused, and in its original packaging with tags attached. A receipt or proof of purchase is also required.

How long does it take to process an order?

Orders are typically processed within 1 to 2 business days. However, processing times may vary during high-volume periods or holidays, which could extend the timeframe slightly.

What are the shipping options and costs?

MaisonVierra offers free standard shipping on all domestic orders, with no minimum purchase required. Once your order is processed, the estimated delivery time for standard shipping is between 4 to 9 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment until it arrives at your designated address.

What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us at maisonvierra@gmail.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly and ensure your satisfaction.

Are exchanges allowed for purchased items?

Exchanges are not directly facilitated. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Do you ship internationally?

Currently, MaisonVierra only ships to addresses within the United Kingdom. We do not offer international shipping at this time.

How can I contact customer support?

You can reach our customer support team via email at maisonvierra@gmail.com or by phone at +44 7447 392 830. We are here to assist you with any inquiries or concerns you may have.